A Versatile Customer
Relationship Managment Tool

CSR, Supervisor and Executive Access to EagleReponse

The system can be accessed by password on-line using any Web Browser through servers dedicated to EagleEmail clients.

There are two levels of access:

• Full CSR access-to run reports and respond to e-mail
• Marketing management access-to run reports only

Integrated Reports Include:

• Access Reports - Numeric and graphic depiction of e-mails processed by date, CSR and by e-mail address.
• Usage Reports - Numeric and graphic reports on reply messages used by CSR, date, topic, and final disposition.

EagleResponse gives the CSR great flexibility:

• Each CSR is able to select his/her own "view" in order to quickly process messages with similar, specific content (for example, customer complaints), while other CSRs can view different groups of e-mails.
• The CSR will be able to add, rank order and even "score" keywords to fine tune the automated response selected.
• The CSR will automatically be served with e-mail which has not been processed for an extended period of time in order to handle it with a higher priority.
• The CSR can specifically log on for the purpose of viewing skipped messages.

Security:
The system is fully secure and is accessible by password.

System Compatibility:
EagleResponse is independent of, but compatible with, clients' legacy systems. It does not require a systems integration.

Development Time Schedule
This system is fully operational and is turnkey. We recommend a four-week period to create the "message library" train CSRs and test the system prior to going live