How EagleResponse Works

EagleResponse uses "artificial intelligence" to scan each incoming e-mail message for keywords to determine an "intelligent" response and recommend it to a Customer Service Representative for quick reply.

The EageResponse system is designed for delivery by ASP and is browser accessible on-line by password, through servers dedicated to EagleEmail clients. E-mail sent to clients is directed to a URL address which consists of the client's name and a prefix identifying the department or promotional e-mail to which the individual is responding; e.g. prefix@client.com.

How EagleResponse Works, Step By Step

1) E-mail comes in to prefix@client.com and is forwarded to EagleEmail server.

2) The system sends an immediate "auto response" indicating that the message was received and will be processed shortly (copy provided by client).

3) E-mail is put into a client e-mail address database for processing.

4) The system automatically prioritizes and groups e-mails based on keywords

5) The Customer Service Representative (CSR) handling e-mail correspondence now can view the e-mails one at a time.

6) For each e-mail, the system will "intelligently" pick the appropriate response, based on keywords in the text of the e-mail message.

• The system will detect bounces and e-mail errors to avoid mail loops.
• The system will also look for "unsubscribe" messages to avoid sending additional e-mail messages to parties who wish to be removed from the list.
• All incoming and outgoing messages will be archived in the client e-mail database, hosted by EagleEmail.