Eagle Email Introduces EAGLE RESPONSE

E-mail Assisted Response System Designed for Businesses of Any Size

Willow Grove, PA - November 7, 2000 - Eagle Email, the e-mail marketing division of Direct Mail and e-Marketing agency NetworkDirect, today announced the launch of its customer relationship management (CRM) product, Eagle Response.

"E-Businesses and E-Commerce customers demand immediate response to their e-mails," said Steve Emory, chief executive officer of NetworkDirect. "It is a business necessity, not a luxury. Our Eagle Response system is highly customizable and scalable artificial intelligence software that can reduce the customer service time of handling e-mail replies from 30 minutes to three minutes.

"Eagle Response has been designed by experienced veterans of both the Direct Mail and E-Commerce sectors to provide measurable and accountable e-mail responses to customer e-mails," Emory said. "The system offers a robust series of browser-based tools and reports within a competitive price structure for businesses of all sizes to automate and coordinate their customer e-mails."

Eagle Response enables businesses to answer the many inquiries they receive over the Internet in a timely and cost-efficient manner using a library of pre-developed messages, anticipating probable customer questions. The system is offered through an application service provider (ASP) model, with subscriptions encompassing a broad range of needs for businesses using e-mail. Further information about Eagle Response, as well as recent news releases about NetworkDirect, is on NetworkDirect's web site at > http://www.NetworkDirect.net.

About NetworkDirect

The best way to build a brand, generate sales and retain customers is through personal, one-on-one communication. Direct Mail and e-mail marketing demand the total attention of the recipient while being highly personal. Effective for both consumer and business-to-business, they are the methods of choice for savvy marketers the world over. NetworkDirect (http://www.NetworkDirect.net) is expert in Direct Marketing, whether through traditional methods or the Internet. Founded in 1997 by Steve Emory, a highly respected direct marketer with over 30 years experience, NetworkDirect is ranked among the Top 100 agencies by the Direct Marketing Association. Through their "best in class" national Strategic Alliance Program, as well as their Eagle Email division dedicated to the art and science of e-mail marketing, NetworkDirect provides the best in direct marketing communication, from strategic planning through implementation.

Eagle Response is a service mark of Eagle Email. The NetworkDirect and Eagle Email names, logos and web sites are trademarks of NetworkDirect.

For more information and a free demonstration
of Eagle Response, please contact:

Steve Emory, President & CEO, NetworkDirect at 215-706-0505

or click here for more information on Eagle Response.